Service Maintenance & Support: Digital Signage & POS Installation

"Service & Support with a Personal touch"

 

IQ Business Solutions Product Support & Service team takes a personal approach to technical support. Our support specialists have industry specific field experience, and have been fully trained on all IQ Products. With this field experience, we have the knowledge to understand and solve your problem on the first call, the first person to answer your call will be able to work with you until your problem is fully resolved.

 

What does our Service Maintenance & Support have to offer?

Comprehensive Installation & Training Services

We take pride in delivering, installing, configuring, testing and training users for every product in our extensive line of solutions. Unlike other companies, IQ does not subcontract equipment installations to third party organizations. We manage your equipment installation process from start to finish. Scheduling is always based on your needs and availability.

 

Our experienced professionals deliver on-site training and instruction, ensuring your staff is fully equipped to maximize the features and functionality of your new Point of Sale, Digital Signage & Video Surveillance System. We provide flexible training services including new system training, New User Training, and refresher courses on your existing equipment. Our goal is for every customer to utilize our systems to the fullest and experience the maximum return on their investment with us.

 

24/7 Emergency After Hours Support IQ Business Solutions is available 24/7 on call for any emergencies. We understand that not all problems occur between 9-5, our on call support staff will be able resolve your problem on-site or remotely, ensuring minimal down time.   Same Day On-Site Service All of our clients utilize our systems in time-sensitive environments. Our same day service response service ensures that a trained technician will be on-site within 1 hour after problem identification, depending on your location.   Phone & Remote Support Our Edmonton based support team, is always available to provide assistance over the phone & can remotely connect into your systems to provide assistance. Our consultative approach ensures that the first person that answers your call will work with you until your problem is resolved.   Hardware Repair, Replacement & Loaner Program We service & repair all hardware in house. In case of hardware failure one of our technicians will be on site with a replacement unit, until the necessary repairs are completed on your equipment.

 

 

Need assistance? Contact Us Toll Free at 1-877-873-1784

 

One of our certified technicians will be happy to assist you!